The office meeting room keeps collecting dust. The Future of Work is here, and for this London-based professional services firm, that meant navigating a hybrid office approach and long-term remote client relationships.
The pandemic gave clients and employees alike plenty of time to consider their changing needs, as well as current pain points with remote working. In the new normal, there's pressure for firms to digitally transform, internally and externally, or they risk losing out to digitally-savvy competitors.
I was brought on as the Project Lead for my client's digital transformation strategy. Supported by senior consultants, I led a select group of corporate partners through research, stakeholder workshops, ideation, and concept design, ultimately delivering a proposed two-year roadmap and a high-fidelity prototype.
Designing a service-led experience to make design a visible, accessible, and legitimate career path, now at 800+ members.
Rapidly designing a full high-fidelity MVP by leading the founders from ideation to sketching to prototyping.